2026 Complaint Handling Forum
Five virtual sessions on AI, human judgement, AI-generated complaints and emerging challenges in complaint handling.
The Commonwealth Ombudsman's 2026 Complaint Handling Forum is themed 'The Future is Now: AI, evolving expectations and fresh perspectives in complaint handling'.
Five virtual lunchtime sessions will cover modern complaint management, human judgement in the age of AI, use of AI in agencies, and AI-generated complaints, conflict and complex complainant conduct.
Event date
26 October - 30 October 2026
Time
12:00 pm - 01:30 pm
Cost
$290.90
Location
ACT
Event Type
Online
Host
The Commonwealth Ombudsman
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