Digital Systems & Customer Experience - Moreton Bay

Know Your Route is a practical workshop about creating a customer journey that converts.

Customers expect a single experience of your business, not something fragmented or disjointed. This workshop maps every interaction customers have with your business, from discovering you online through to becoming loyal advocates.

You will learn:

- how to map the customer journey

- how digital marketing channels support that journey

- how your website, social media, email marketing, CRM systems and AI tools can work together

- how to remove friction from the customer experience.

This workshop is for businesses that want to map and improve customer interactions to support sales and better retention.