Lead by example

Artificial intelligence can feel unfamiliar until it’s used in real tasks. When leaders show that AI can be safe and useful for work, people are more likely to try it.

Learn how leaders can model safe and practical AI use.

Choose a low‑risk task where AI can assist rather than decide. For example, use AI to:

• summarise information 
• draft a document or email
• create or tidy up meeting notes. 

Be open about what you used AI for, what worked, and what didn’t. 

You don’t need to be an expert. Sharing how you are learning is often more helpful than a polished result.

Try small experiments within agreed boundaries. A ‘show and tell’ can encourage people to share one way they’ve used AI in their work. Keep the focus on lessons learned, not on outcomes.

By making people comfortable exploring AI, this can help manage unapproved AI use.

AI should assist people rather than replace them. When combined, people and AI can be more effective than either of them alone. To help improve the quality of work, keep your team at the centre.

Use AI to free up time for higher‑value work. This helps people be more confident and positions AI as a practical tool instead of a threat.

Trust grows when AI is used carefully and appropriately. Leaders can support this by:

• being clear about when and how they use AI
• reviewing all AI outputs
• using AI in line with organisational policies.

Leaders set the tone for how AI is used at work. When you lead by example and keep expectations clear, it reduces uncertainty and builds confidence. It also makes it easier to spot issues early and adjust as you go.

Start by talking to your team about how they feel about using AI. Then share one practical example, invite questions, and plan your next steps together.